Daimler Trucks North America Debuts Closed Loop Order Processing for Pinnacle Truck Parts Platform

Contact: nicholas.smith@daimler.com

PORTLAND, Ore. – April 4, 2017 Daimler Trucks North America (DTNA) has announced closed loop order processing for national fleet customers who utilize their Pinnacle Truck Parts e-commerce platform. 

Closed loop order processing, which is an electronic purchase-to-payment (P2P) system integrated with the fleet’s shop floor management system (SFMS), offers fully automated purchase-to-payment functionality. Through this system, the parts purchasing process is streamlined as invoices are issued and payments are dispersed automatically via Pinnacle Fleet Solutions, DTNA’s Fleet Parts Program. Closed loop order processing provides customers with:

 “We designed Pinnacle Truck Parts to provide customers with a fast, reliable and simple solution for ordering parts,” said Pam Perez, DTNA e-commerce program manager. “The addition of closed loop order processing makes the parts ordering process even easier and it saves customers time and money in the parts ordering process. This new addition to Pinnacle Truck Parts is just one more way we are enhancing the customer’s experience and helping get trucks back on the road faster.” 

Pinnacle Truck Parts, which debuted in 2014, simplifies the online parts ordering process by facilitating transactions between customers and DTNA’s parts and service network. Through this e-commerce solution, customers have visibility to parts availability and pricing at their local authorized DTNA retail outlet. Pinnacle Truck Parts allows customers to purchase parts anytime, anywhere.

To learn more about Pinnacle Truck Parts or the new closed loop order processing system, visit www.pinnacletruckparts.com. Customers can sign up for Pinnacle Truck Parts at participating Freightliner and Western Star Dealers.

About Daimler Trucks North America

Daimler Trucks North America LLC, headquartered in Portland, Ore., is the leading heavy-duty truck manufacturer in North America. It manufactures, sells and services commercial vehicles under the Freightliner, Western Star, Detroit and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company.


Related Press Releases