Daimler Trucks North America Launches Elite Support Website
Website Details Customer Advantages Available at Elite Support Certified Dealers
Portland, Ore., August 22, 2012 – Daimler Trucks North America (DTNA) today announced the launch of a new website for customers focusing on the Elite Support dealer network. Elite Support is a collaborative program between DTNA and its truck dealers, focused on improving the customer experience at Freightliner and Western Star branded dealerships.
The new website at www.ServiceSupportNetwork.com helps customers find an Elite Support Certified dealer and provides them with information about what they can expect at an Elite Support Certified location. “We know that customers will want to make sure their service providers are committed to continually improving their support,” said Martin Osborne, general manager of distribution network development for Daimler Trucks North America LLC. “The dealers on this site have committed to and demonstrated by their actions and results that they will meet that requirement.”
The new website includes details on Express Assessment, a service program which promises that within two hours of the service write-up the dealer will communicate to the customer the diagnosis, availability of needed parts, estimated cost and estimated repair time. The website also features the updated Express Assessment logo and color scheme.
“Continuous improvement creates higher service standards throughout the Elite Support Certified network,” said Osborne. “We’re launching this new website at the Great American Trucking Show to highlight the benefits customers enjoy at our 83 Elite Support Certified dealer locations. I’m proud to say we currently have 69 more dealerships going through the certification process now, with more to follow.”
Look for the DTNA Elite Support network booth, number 10015 at the Great American Trucking Show and learn more about the Elite Support program that is raising the industry’s expectations for customer service. Visit www.ServiceSupportNetwork.com for more information.
Daimler Trucks North America LLC, headquartered in Portland, Oregon, is the leading heavy-duty truck manufacturer in North America. Daimler Trucks North America produces and markets commercial vehicles under the Freightliner, Western Star and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company, the world's leading commercial vehicle manufacturer.