DTNA’s Elite Support Network Raises Money for Habitat for Humanity of Greater Orlando

Contact: Paige.Jarmer@daimler.com or Katja.Bott@daimler.com

PORTLAND, Ore. – April 4, 2018 – During the 2018 Elite Support Continuous Improvement Coordinator (CIC) Summit in Orlando, attendees raised more than $55,000 to support Habitat for Humanity of Greater Orlando.

Habitat Greater Orlando is part of a global, nonprofit housing organization whose vision is a world where everyone has a decent place to live. Habitat Greater Orlando is dedicated to eliminating substandard housing in the Orlando region through constructing, rehabilitating and preserving homes; by advocating for fair and just housing policies; and by providing training and access to resources to help families improve their shelter conditions.

The annual CIC Summit brings together more than 300 of DTNA’s Elite Support personnel to share best practices in creating exceptional customer experiences. This year the three-day event focused on elevating the level of service at dealerships to exceed customer expectations. Attendees raised money for Habitat Greater Orlando during a Casino Night fundraiser as well as through dealership contributions.

“The Elite Support network is a collaborative effort between DTNA and its dealer partners that focuses on working better together, so it comes as no surprise that we exceeded our fundraising goals in support of a collaborative organization like Habitat Greater Orlando,” said Scott Brown, director of distribution development for Daimler Trucks North America.

Every year, Elite Support personnel raise money for the Habitat for Humanity affiliate closest to where the annual CIC Summit is held. To date, Elite Support has raised more than $62,000 for the organization nationwide, benefitting cities including Palm Springs, Nashville, and Orlando.

“We can’t thank DTNA enough for their generous donation,” said Catherine Steck McManus, president and CEO of Habitat for Humanity of Greater Orlando. “Their generosity will enable us to transform more lives and neighborhoods in our community through affordable housing and home repairs.”

There are currently more than 275 Elite Support locations in the United States and Canada. To become Elite Support Certified, DTNA dealers must go through a stringent process that requires them to demonstrate proficiency in service and parts processes, provide robust technical and operational training, and offer superior customer amenities. The process to become certified typically takes eight months, but that is only the beginning of an Elite Support dealer’s commitment to constantly review their operations for opportunities to better serve their customers.


About Daimler Trucks North America

Daimler Trucks North America LLC, headquartered in Portland, Oregon, is the leading heavy-duty truck manufacturer in North America. Daimler Trucks North America produces and markets commercial vehicles under the Freightliner, Western Star and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company, the world’s leading commercial vehicle manufacturer.


Over 300 of DTNA's personnel and dealer network came together to share best practices, focus on continuous improvement, and network during the 2018 CIC Summit.
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During the 2018 CIC Summit, Daimler Executives presented Habitat for Humanity of Greater Orlando with a donation of $55,000. From left: Scott Brown (Director of Distribution Development, DTNA), Stefan Kurschner (Sr. Vice President of Aftermarket, DTNA), Mary Alice Fish (Development Office at Habitat for Humanity of Greater Orlando), and Martin Osborne (General Manager of Distribution Network Development, DTNA).
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