PORTLAND, Ore. – Aug. 20, 2013 – Daimler Trucks North America’s (DTNA) network of Elite Support Certified dealers has expanded across North America with a number of new locations. The network of dealers committed to exceptional customer service now stands at 113 locations and counting.
Elite Support is a collaborative initiative between DTNA and its truck dealers that focuses on continuously improving the customer experience through:
“The success of the Elite Support network has been phenomenal,” said Jennifer Stevenson, director, distribution development at Daimler Trucks North America, LLC. “Our customers love working with a dealership that is focused on continuous improvement. This mindset, along with the consistent communication and exceptional customer service offered by Elite Support Certified dealers, is truly one-of-a-kind in this industry.”
“Our customers are noticing the customer service difference and that makes us want to continue this process even more,” said Pat Miller, who serves as the chief financial officer at Freightliner of St. Cloud, Minnesota. “We’re proud to be Elite Support Certified and use all of the tools available from Elite Support to improve our quality and efficiency.”
To become Elite Support Certified, dealers must go through a stringent process that requires them to demonstrate proficiency in service and parts processes, technical and operational training, and customer amenities. All of the current standards are focused on providing a superior customer service experience from participating locations. The process to become certified usually takes eight months, but that is only the beginning of an Elite Support dealer’s commitment to constantly review their operations for opportunities to better serve their customers
“We’re very proud of where Elite Support has come,” added Stevenson. “Our Elite Support dealers are truly engaged and invested in making advancements that improve the customer experience, while at the same time help make their own dealer operations more efficient.”
Look for the Elite Support booth at the Great American Trucking Show, inside the Freightliner booth #12113.
To learn more about continuous improvement's role in Elite Support, visit www.EliteSupportDealer.com.
About Daimler Trucks North America
Daimler Trucks North America LLC, headquartered in Portland, Oregon, is the leading heavy-duty truck manufacturer in North America. Daimler Trucks North America produces and markets commercial vehicles under the Freightliner, Western Star and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company, the world's leading commercial vehicle manufacturer.