Freightliner Announces New Breakdown Assistance Program
DALLAS, TEXAS – August 24, 2006 – Freightliner introduced the new ExceleratorSM breakdown assistance program in a press conference today at the Great American Trucking Show here.
The Excelerator program, an integral part of Freightliner’s full range of service products, is now available to owner-operators and fleets up to 25 units. The program offers a 24/7 call center staffed by experienced Freightliner personnel who are experts at assessing drivers’ needs, finding the best local service providers, expediting repair parts and assisting with towing and other roadside services.
“Freightliner LLC has long supported drivers, operators and fleet managers with innovative and highly dependable products and services designed to keep them on the road and in business,” said Jonathan Randall, director of product marketing, Freightliner Trucks. “The Excelerator program gives drivers an even higher level of support when breakdowns occur, offering quick responses and a feeling of peace of mind throughout the entire process.”
The Excelerator program features three different packages: Excelerator On Call, Excelerator Preferred and Excelerator Preferred Plus.
Excelerator On Call was developed for drivers who want the benefits of single-source breakdown assistance coordination and who prefer a pay-per-event basis. There is no membership fee and drivers get the basic Excelerator services starting at just $39 per breakdown event.
Excelerator Preferred was developed for drivers who want all the benefits of the Excelerator On Call program with discounted services and special programs. The Excelerator Preferred package is available through a one-time membership fee of $99 per vehicle and offers reduced fees on breakdown assistance coordination, a special tire program, plus extra discounts and money-saving member specials.
Additionally, The Exclerator Preferred package offers online access to a members-only web page where drivers can check the vehicle’s status in the repair process.
Excelerator Preferred Plus offers the highest level of support. An annual fee of $299 per vehicle provides unlimited breakdown assistance coordination and up to three tows and one extraction per year for covered vehicles at no additional cost. Preferred Plus also includes special benefits, such as a tire program.
Freightliner professionals monitor the repair process every step of the way and provide a recap of breakdown events for individual recordkeeping. Excelerator packages can be paid by credit card for added convenience and expedited service.
For complete information and terms and conditions of the Excelerator programs, users can visit www.ExceleratorServices.com or call 1-800-238-8063.
Freightliner Trucks is a division of Freightliner LLC, headquartered in Portland, Oregon, and is the leading heavy-duty truck manufacturer in North America. Freightliner LLC produces and markets Class 3-8 trucks and is a company of DaimlerChrysler, the world's largest commercial vehicle manufacturer.