Freightliner Trucks Ranks Highest for Vocational Products in the J.D. Power and Associates 2009 Heavy Duty Truck Customer Satisfaction Study
PORTLAND, Ore. - Freightliner Trucks announced today that it has received the "Highest in Customer Satisfaction among Vocational Segment Class 8 Trucks" in the J.D. Power and Associates 2009 Heavy Duty Truck Customer Satisfaction Studysm.
Freightliner performs particularly well in performance, quality, warranty, and cost of ownership factors, and improves notably from last year on each of these four factors that comprise customer satisfaction.
The results from the 2009 Heavy Duty Truck Customer Satisfaction Study were based on interviews with 2,492 customers of two-year-old Class 8 vehicles. Of the customers interviewed, the average fleet size was 34 trucks, and 52 percent of those fleets have 10 vehicles or less. Respondents interviewed are asked questions about their level of satisfaction with the product, service and parts.
"Freightliner Trucks has a long tradition of developing cutting-edge products for the vocational market, and this recognition demonstrates that we are meeting the demands of those customers," said Melissa Clausen, director of product marketing for Freightliner Trucks. "Over the course of the next several months, we will introduce several new and enhanced products specifically for vocational applications, continuing our commitment to helping customers Run Smart at every turn, in every segment of the business."
For heavy duty vocational applications, Freightliner offers a variety of powerful and fuel-efficient products specifically engineered for increased productivity, durability and ease of maintenance.
For more information, go to www.FreightlinerTrucks.com.
Disclaimer: Freightliner received the highest numerical score among vocational Class 8 trucks in the proprietary J.D. Power and Associates 2005-2009 Heavy-Duty Truck Customer Satisfaction Studysm 2009 study based on 2,492 total U.S. responses measuring opinions of principal maintainers for 7 manufacturers. Proprietary study results are based on experiences and perceptions of those surveyed February-March, 2009. Your experiences may vary.
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates can be accessed through the World Wide Web at www.jdpower.com.
Freightliner Trucks is a division of Daimler Trucks North America LLC, headquartered in Portland, Oregon, and is the leading heavy-duty truck manufacturer in North America. Daimler Trucks North America produces and markets Class 4-8 trucks and is a Daimler company, the world's leading commercial vehicle manufacturer.