SelecTrucks Expands Warranty Coverage To Accommodate Customers’ Needs
Used Truck Industry Leader Responds to Feedback from Customer Satisfaction Survey
Portland, OR – Based on the results of a newly implemented customer satisfaction survey, SelecTrucks representatives have announced that a comprehensive protection package will now extend to 60 days. SelecTrucks’ “Buyer’s Assurance” plan previously covered heavy and medium duty trucks for 30 days. The move to expand coverage reflects the company’s commitment to listening to customers and fostering long-term relationships by providing unmatched levels of business support.
“At SelecTrucks we continually evolve our business based upon what we know our customers value,” said Drew Backeberg, Manager of Marketing and Customer Support at Freightliner Market Development Corporation (FMDC), the division responsible for used truck distribution and parent of SelecTrucks. “The expansion of Buyer’s Assurance is a direct response to our customers’ spoken need for additional after-sale support.”
Buyer’s Assurance provides a 60-day comprehensive coverage package with no deductible. The plan covers all major vehicle components, including the engine, transmission, rear axle, cab, and frame. Additionally, the package covers critical components such as the clutch, turbocharger, ECM, starter, and alternator. The radiator, air compressor, brake drums, air conditioning system, and fifth wheel are also covered by the plan. Coverage has also just expanded to include transmission synchronizers. For complete details, customers should inquire at a SelecTrucks Center or call (800) 385-4357.
The enhancement of Buyer’s Assurance is the result of a recently administered customer satisfaction survey. In an effort to ensure uniform, quality customer service, SelecTrucks has contracted a third-party marketing information firm to conduct ongoing, independent and unbiased surveys. Measuring consumers' overall experience, the surveys launched in April 2006 and have yielded several thousand customer responses to date. Additional changes designed to enhance customer support will be unveiled as survey efforts continue.
“Customer support is paramount in our business,” said Backeberg. “We believe in incorporating customer feedback while developing new products and services, as evidenced in our step to extend existing warranty coverage. Our survey feedback will continue to help us deliver best on what matters most to our customers.”
SelecTrucks is the leading used truck retailer in the United States. Thirty-one Centers comprise a retail network spanning the U.S. and Canada. SelecTrucks offers a wide selection of used trucks, convenient locations, comprehensive warranty packages, flexible financing terms and business support. SelecTrucks inventory includes specialty, medium- and heavy-duty trucks, including day cabs and sleeper cabs.
SelecTrucks is a Freightliner Market Development Corporation (FMDC) brand. FMDC is a subsidiary of Freightliner LLC. Headquartered in Portland, Oregon, Freightliner LLC is the leading heavy-duty truck manufacturer in North America. Freightliner produces and markets Class 3 through 8 vehicles under the Freightliner, Sterling, Western Star, and Thomas Built Bus nameplates. Freightliner is a Daimler company, the world's leading commercial vehicle manufacturer.