Thomas Built Buses Expands Sales and Service Field Organization
Additional Field Support Focuses on Customer Needs
High Point, N.C. – Thomas Built Buses started the New Year by launching a reorganization of its field sales and service teams. As part of the reorganization, a new fifth region has been created, reducing the number of dealers assigned to district sales and service managers, and allowing the managers to provide more attention for each dealership and those region’s customers.
“In 2007, Thomas Built Buses integrated its sales and service functions to enhance the entire customer experience,” said Ken Hedgecock, Thomas Built vice president of sales, service and marketing. “And now this newly-expanded sales and service field organization will build on that foundation, allowing us to partner even more closely with our dealers and customers and provide more face-time. There is no substitute for having the right people in the field, providing assistance.”
Staffing the five regional groups are:
Central: Randy Walker, sales; John Byerly, service
Midwest: Terry Darr, sales; Jeff Allgire, service
Northeast: Tommy Smith, sales; Steve Groat, service
Southeast: Mike Adams, sales; Ronnie Cobb, service
Western: Robert Kanter, sales; Rich Thornburg, service
Vance Nofziger will lead the dealer sales team and Mitch Miller will lead the dealer service team. Cory Compton, government fleet sales manager, will focus specifically on sales to the federal government. Dee Dee Campbell will continue in her current role as manager of sales operations, and Joe Craver will continue in his current role of direct sales manager.
In addition, Paul Start will lead a newly-created market growth development team, responsible for developing effective, customer-centric programs. With their extensive knowledge of the school bus industry and Thomas Built systems, Sid Adams and Chris Blaha also will join the market growth team.
Hedgecock added, “We know that this is a challenging time for the pupil transportation industry from both budget and resource perspectives. We want to arm our customers and dealers with the tools they need, and these changes are part of that commitment.”
About Thomas Built Buses
Founded in 1916, Thomas Built Buses is a leading manufacturer of school buses in North America. Since the first Thomas Built bus rolled off the assembly line, the company has been committed to delivering the smartest and most innovative buses in North America. Learn more at www.thomasbus.com or at http://www.facebook.com/thomasbuiltbuses.
Thomas Built Buses, Inc., headquartered in High Point, N.C., is a subsidiary of Daimler Trucks North America LLC, the largest heavy-duty truck manufacturer in North America and a leading manufacturer of class 4-8 vehicles. Daimler Trucks North America produces and markets commercial vehicles under the Freightliner, Western Star and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company.