Years with the company: 12.
What do you do?
I work with our distribution networks (dealers and distributors) to develop and implement programs that help improve customer satisfaction. Our distribution channel is the “front line” with customers and we focus on anything we can do to work together to improve processes and the customer’s experience.
What’s your favorite part of working here?
I really like working with all of the independent businesses that make up our distribution networks. Also, the products are something tangible that you see every day of your life, and I’m proud of being in a “backbone” industry for our economy.
How are you innovating?
We are bringing continuous improvement and lean management concepts to our distribution network. We’ve used these concepts in our factories, parts distribution centers and offices but they have not traditionally been used in a dealership environment. The response from the dealers has been tremendous. This is a great example of working together to improve the customers’ experience in our distribution network.
Why would you recommend Daimler Trucks North America?
There’s a little bit of everything in a company of DTNA’s size, and I’ve enjoyed the diversity of experiences I’ve had since I started with the company. New employees have a great opportunity to work in a dynamic company with interesting products in roles that they might not have anticipated before.
What do you do outside of work?
My wife and I are big travelers and enjoy trips inside and outside the country. I also enjoy bicycling, although I’m certainly no speed demon and haven’t had a chance to do it as much as I’d like recently. I’m a big baseball fan and try to catch my hometown Phillies whenever I can (on TV or in person).Teams and Roles